Privacy Policy
Overview
Eagle LakeRecovery Center (“Eagle Lake,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.eaglelakerecovery.com(the “Website”) or communicate with us via text message.
IMPORTANT: ThisPrivacy Policy applies only to information collected through our Website andSMS communications. It does NOT cover protected health information (PHI)collected during treatment, which is governed by HIPAA and our Notice ofPrivacy Practices provided at admission.
Information We Collect
Information You Provide
When youcontact us through the Website or via text message, we may collect:
• Name
• Email address
• Phone number
• Message content (general inquiries about treatment options)
• Insurance information (only if you request benefits verification)
Automatic Information
When you visit our Website, we automatically collect certain technical information:
• IP address
• Browser type and version
• Device information
• Pages visited and time spentReferring website
SMS Communications Data
When you communicate with us via text message, we collect limited metadata for quality assurance and response time tracking. This includes timestamps and message volume data only. We do not store message content or personally identifiable information from SMS communications. Phone numbers are cryptographically hashed before storage and cannot be used to identify individual users.
How We Use Your Information
We use the information collected to:
• Respond to your inquiries about our treatment programs
• Provide information about our services
• Schedule initial consultations or assessments
• Verify insurance benefits (when requested)
• Improve our Website and user experience
• Analyze Website usage and traffic patterns
• Monitor SMS response times and service quality
• Send educational materials and program updates (with your consent)
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us with:
• Website hosting and maintenance
• Email communications
• Website analytics
• SMS routing and delivery
• Insurance verification services
These service providers are contractually obligated to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose information when required by law or to:
• Comply with legal obligations, court orders, or subpoenas
• Protect the rights, property, or safety of Eagle Lake,our patients, staff, or the public
• Respond to lawful government requests
Cookies and Tracking Technologies
Our Website uses cookies and similar tracking technologies to improve your experience and analyze site usage. Cookies are small data files stored on your device.
Types of Cookies We Use
• Essential Cookies: Necessary for Website functionality
• Analytics Cookies: Help us understand how visitors use our Website
• Preference Cookies: Remember your settings and preferencesYou can control cookies through your browser settings. However, disabling cookies may limit some Website functionality.
Google Analytics
We use Google Analytics to analyze Website traffic. Google Analytics collects information anonymously. You can opt out by installing the Google Analytics Opt-out BrowserAdd-on.
Data Security
We implement appropriate security measures to protect your personal information, including:
• SSL encryption for data transmission
• Secure server hosting
• Regular security audits and updates
• Limited access to personal information by authorized personnel only
• Cryptographic hashing of phone numbers in SMS metadata
However, no method of internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
You have the right to:
• Access: Request information about what personal data we have collected
• Correct: Request correction of inaccurate information
• Delete: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Limit Sharing: Request that we limit sharing with third partiesTo exercise these rights, please contact us using the information provided below.
Data Retention
We retain your contact information only as long as necessary to:
• Respond to your inquiries
• Provide requested services
• Comply with legal obligations
• Maintain business records as required by lawSMS metadata is retained for a period of 24 months for analytics purposes, after which it is automatically deleted.
Third-Party Websites
Our Website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to read the privacy policies of any third-party websites you visit.
Children’s Privacy
Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any updates on this page and update the effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us.